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Overview

This SOP covers the full initial configuration required when setting up a new seller on Vivenu. Work through each section in order before making the seller live.

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Prerequisites

  • Vivenu access for the relevant seller
  • Logo file ready to upload
  • Hub number and hub code confirmed (e.g. us-ca for US — California)
  • Entity registered address and T&Cs obtained from Jamie Taylor

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Settings → Information

1

Check the seller name

Verify the seller name follows the correct naming convention:
Where # is the hub number (e.g. F.A.T. Karting League Hub 1).
2

Set the website

Set the website field to:
3

Set the support URL

If the support URL field is available, set it to:
4

Check the address

Verify the address is correct against the registered address for the entity.
If you are unsure of the correct registered address, contact Jamie Taylor at jamie.taylor@smedleygroup.com.

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Settings → Display

1

Upload the logo

Upload the logo file and set it for both the Logo and Document Logo fields.
2

Set brand colours

Set the following colour values:

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Settings → Communication → General

1

Add an email photo

Add a photo from the asset list for Emails.
2

Enable send reminders

Enable Send reminders and activate the following options:
  • After ticket booking → within 24 hours of ticket booking
  • Before event start → 30 days before event start
  • Before event start → 14 days before event start
  • Before event start → 7 days before event start
  • Before event start → 2 days before event start
  • Before event start → On event’s day

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Settings → Communication → Email Senders

1

Add the email domain

Add the domain for your hub in the format:
Where xx is the code for your hub. For example, for US — California this is us-ca.Setting the email domain in Vivenu
1

Set ticket transfer policy

Under Ticket Transfer, enable No Transfer / No Resale.
2

Set cancellation policy

Under In Case of Significant Changes, Postponement or Cancellation of the Event, enable No Right of Cancellation.
3

Enter own terms

Under Own Terms, enter the T&Cs for your hub. Contact Jamie Taylor to obtain the correct T&Cs for your hub.

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Settings → Taxes & Invoices

This section covers important legal requirements for the business. It is extremely important this is set correctly as governed by the Finance Team. If you have any doubts, contact Jamie Taylor before proceeding.
1

Set tax details

Set the following fields to the correct details for your hub:
  • Tax Rate
  • Tax ID
  • Tax Name
2

Enable taxes included

Ensure Taxes Included is enabled.
3

Disable customer invoices

Under Invoices, disable Send out invoices to customers.
4

Set footer columns

Under Footer Columns, enable Column 1 and enter the entity details:
  • Line 1: Entity Name
  • Line 2: Company Registered Number: XXXXXXX

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Settings → Fees

1

Set all ticket fees to zero

Ensure all ticket fees are set to 0.
Last modified on June 23, 2026