> ## Documentation Index
> Fetch the complete documentation index at: https://playbook.smedleygroup.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuring a New Vivenu Seller

> How to configure information, display, communication, legal, tax, and fee settings for a new Vivenu seller.

## Overview

This SOP covers the full initial configuration required when setting up a new seller on Vivenu. Work through each section in order before making the seller live.

***

## Prerequisites

* Vivenu access for the relevant seller
* Logo file ready to upload
* Hub number and hub code confirmed (e.g. `us-ca` for US — California)
* Entity registered address and T\&Cs obtained from Jamie Taylor

***

## Settings → Information

**1. Check the seller name**

Verify the seller name follows the correct naming convention:

```
F.A.T. Karting League Hub #
```

Where `#` is the hub number (e.g. `F.A.T. Karting League Hub 1`).

**2. Set the website**

Set the website field to:

```
https://www.fat-kartingleague.com
```

**3. Set the support URL**

If the support URL field is available, set it to:

```
https://share-eu1.hsforms.com/11ST5_4eSRIGUVYvIe7ftaw2eae5c
```

**4. Check the address**

Verify the address is correct against the registered address for the entity.

> [!NOTE]
>
> If you are unsure of the correct registered address, contact Jamie Taylor at [jamie.taylor@smedleygroup.com](mailto:jamie.taylor@smedleygroup.com).

***

## Settings → Display

**1. Upload the logo**

Upload the logo file and set it for both the **Logo** and **Document Logo** fields.

**2. Set brand colours**

Set the following colour values:

| Field | Value |
| - | - |
| Accent colour | `#ffffff` |
| Brand colour | `#2421f5` |

***

## Settings → Communication → General

**1. Add an email photo**

Add a photo from the asset list for **Emails**.

**2. Enable send reminders**

Enable **Send reminders** and activate the following options:

* After ticket booking → within 24 hours of ticket booking
* Before event start → 30 days before event start
* Before event start → 14 days before event start
* Before event start → 7 days before event start
* Before event start → 2 days before event start
* Before event start → On event's day

***

## Settings → Communication → Email Senders

**1. Add the email domain**

Add the domain for your hub in the format:

```
xx.fat-kartingleague.com
```

Where `xx` is the code for your hub. For example, for US — California this is `us-ca`.

![Setting the email domain in Vivenu](https://mintcdn.com/smedley_group/J4Qb1kGrTQEJOjVR/images/software/vivenu/set-email-domain.png?fit=max\&auto=format\&n=J4Qb1kGrTQEJOjVR\&q=85\&s=32513b4ef165458b6ade733003c9540e)

***

## Settings → Legal

**1. Set ticket transfer policy**

Under **Ticket Transfer**, enable **No Transfer / No Resale**.

**2. Set cancellation policy**

Under **In Case of Significant Changes, Postponement or Cancellation of the Event**, enable **No Right of Cancellation**.

**3. Enter own terms**

Under **Own Terms**, enter the T\&Cs for your hub. Contact [Jamie Taylor](mailto:jamie.taylor@smedleygroup.com) to obtain the correct T\&Cs for your hub.

***

## Settings → Taxes & Invoices

> [!WARNING]
>
> This section covers important legal requirements for the business. It is extremely important this is set correctly as governed by the Finance Team. If you have any doubts, contact [Jamie Taylor](mailto:jamie.taylor@smedleygroup.com) before proceeding.

**1. Set tax details**

Set the following fields to the correct details for your hub:

* **Tax Rate**
* **Tax ID**
* **Tax Name**

**2. Enable taxes included**

Ensure **Taxes Included** is enabled.

**3. Disable customer invoices**

Under **Invoices**, disable **Send out invoices to customers**.

**4. Set footer columns**

Under **Footer Columns**, enable **Column 1** and enter the entity details:

* Line 1: Entity Name
* Line 2: `Company Registered Number: XXXXXXX`

***

## Settings → Fees

**1. Set all ticket fees to zero**

Ensure all ticket fees are set to **0**.


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